Organizational Change Management Lead

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Job Title: Organizational Change Management Lead
End Client: MD Department of Health (MDH)
Location: The primary place of performance is HYBRID, with 2-3 days per week at the Baltimore Office located at 201 West Preston Street, Baltimore, Maryland 21201, or a delegated satellite location.
Pay Rate: 60/hr negotiable

The Organizational Change Manager maintains a broad understanding of project activities assigned to them and
processes to apply a structured organizational change management (OCM) approach and methodology for the impact on personnel.

The Organizational Change Manager will be an integral member of our OCM team within the Office of Enterprise
Technology. Together, we support the implementation of critical enterprise systems. The Organizational Change
Manager will focus on establishing the readiness of our internal and external stakeholders within a structured process framework, including, but not limited to, changes to business processes, systems, and technologies. Create and deliver strategies and plans to help employees maximize the adoption of new programs by honing methods of effective and sustainable behavior change. Determine and evaluate the change impacts and organizational readiness to limit potential risk. Conduct post-implementation reviews to assess the decisions and performance related to the change request.

Duties/ Responsibilities:
● A proven Change Leader who has results-driven experience in leading large, complex change initiatives.
● Deliver recommended actions to improve and optimize adoption using Data Analytics and Best Practices.
● Credible expertise in applying and implementing OCM disciplines (e.g., change strategy, sponsor and
change advocate development, strategic communications, learning and development, resistance
management, and change sustainability) within a regulatory environment.
● Conduct survey assessments to identify potential risks.
● Develop a tailored strategy, training, and communication plan.
● Develop a set of actionable and targeted change management plans – including a communication plan,
sponsor roadmap, coaching plan, training plan, stakeholder analysis, and resistance management plan.
● Facilitate focus groups to discuss bottlenecks hindering adoption and establish a mitigation plan.
● Provide transitional support by focusing on change stabilization and optimizing results to ensure long-term
success.
● Utilize interactive dashboards and reports to visualize and trend adoption metrics.
● Measure the success of change and provide lessons learned.
● Identify potential personnel risks and anticipated points of resistance and develop specific plans to mitigate
or address the concerns.
● Understand the client's organization and change management issues, explain the factors involved, and shape
organizational solutions to deliver value to the client.
● Conduct organizational change readiness assessments, evaluate results, and present findings in a logical and
easy-to-understand manner.
● Be an active and visible coach to executive leaders who are change sponsors.
● Create and manage measurement systems to track and report on individual changes' adoption, utilization,
and proficiency.
● Identify resistance and performance gaps and work to develop and implement corrective actions.
● Help re-align the organization, its people, and their actions with critical businesses.
● Develop surveys, newsletters, and other communication materials as needed.
● Facilitate project meetings, assign and manage tasks for change activities.

Education:
● Bachelor’s degree from an accredited college or university in Business Administration, Communication,
Organizational or Cultural Change Management, or equivalent business experience.
*General Experience:
● Minimum of 5 years’ experience related to the successful delivery of change management work in the
disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship
alignment, communication planning, training/performance support, and organizational readiness.
● Exceptional written and oral communication skills, able to synthesize information and tailor communication
style and content for a variety of audiences.
● Large-scale system deployment experience within a healthcare organization.​​​​​​
Demonstrated experience conducting meetings and making presentations.
● Proactive self-starter; effective in both team settings and as an individual contributor.
● Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-
do" attitude, and a results-driven commitment to success.
● Strong analytical and critical thinking skills.
● Experience using Microsoft Office applications.
● Ability to work independently and manage work to a defined schedule.
● Comfortable and confident in presenting to both front-line employees and executives.

Specialized Experience:
● Prosci or other Change Management certification a plus.
● Previous experience with large-scale, technology-related change.