Front Desk Receptionist

Job Summary: GD Resources is seeking a professional and customer-focused Front Desk Receptionist to provide reception support, information, and referral services at the Military & Family Readiness Center (M&FRC) at McConnell AFB. The ideal candidate should be organized, possess excellent communication skills, and be familiar with military protocols and terminology.

Key Responsibilities:

• Receive and assist all M&FRC customers and incoming calls, determine their needs, and direct them accordingly.

• Provide a welcoming environment by greeting visitors professionally and courteously.

• Monitor and respond to voicemails and organizational emails within two hours of receipt.

• Assist customers with workshop registrations, appointment scheduling, and online access.

• Maintain accurate records of daily walk-in and call-in customers.

• Ensure front lobby materials and referral tools are updated and readily available.

• Conduct quarterly inventory and report missing/damaged items.

• Provide minor technical assistance for printing, faxing, and loaner laptops.

• Maintain confidentiality of all customer and organizational information.

• Support Emergency Family Assistance Center (EFAC) operations when activated.

• Ensure the front desk and lobby area remain clean and organized.

Schedule:

• Monday to Friday, 7:30 AM - 4:30 PM.

• One-hour lunch break between 11:00 AM - 1:00 PM.

• Closed on federal holidays, family days, and during inclement weather closures.

Minimum Requirements:

• Strong customer service skills with the ability to handle multiple tasks professionally.

• Basic understanding of military protocol and Air Force terminology.

• Proficiency in Microsoft Office and web-based scheduling systems.

• Ability to work with a diverse clientele and maintain confidentiality.

• Must be eligible for a Common Access Card (CAC) to access installation systems.

• Must complete required training and background checks.

Compensation:

• Competitive contract-based salary (to be discussed based on experience).

• Government-furnished workspace, equipment, and supplies provided.

Application Process: Interested candidates should submit their application and resume to [email protected] by [insert deadline].

Join us in providing essential support to military families and personnel at McConnell AFB!