Business Analyst

ONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO HAUPPAUGE, NY

“Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.”

About the Company:
GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement.

Job Title: Business Analyst (Senior)
HBITS Task Order: HBITS-07-14239
Agency: New York State Office of Children and Family Services (OCFS)
Location: Westchester Regional Office / Long Island, 250 Veterans Memorial Highway, Hauppauge, NY 11788
Rate: Based on experience

Position Overview

The New York State Office of Children and Family Services (OCFS) is seeking a Senior Business Analyst to provide direct support for the CONNECTIONS application, a statewide system supporting over 25,000 users. The selected candidate will collaborate with implementation specialists, regional staff, and counties to ensure data quality, meet federal performance benchmarks, and support child welfare programs across New York State. This is a full-time engagement for 24 months, with the possibility of telecommuting up to 50% (5 days every 2 weeks).

Responsibilities

• Provide day-to-day CONNECTIONS user support.
• Guide and support Implementation Specialists.
• Coordinate with regional staff to develop and deliver long-term training packages.
• Assist in meeting federal performance benchmarks and ensuring high-quality data.
• Collaborate with counties to meet timely data requirements for federal reporting.
• Develop and review user training materials, tip sheets, and desk aids.
• Support requirement gathering, analysis, and change request processes.
• Provide operational analysis and data reporting for counties and agencies.
• Deliver technical assistance to users through in-person and remote support.
• Participate in ongoing knowledge transfer as required by OCFS.

Qualifications

• 5 years of experience working in a child welfare environment supporting a child welfare information system (child protective, foster care/permanency, or preventive services).
• 5 years of experience providing IT support in a child welfare environment.
• 5 years of experience providing user training or technical assistance, including developing documentation and desk aids.
• 5 years of experience working on a child welfare application supporting 15,000+ users from needs assessment through support and follow-up.
• 5 years of experience interpreting regulations governing child welfare practices and program outcomes.
• Bachelor’s Degree (Preferred Educational Attainment).

Additional Information

• Minimal travel required (up to four times per year to Rensselaer and within the NYC region).
• Candidates must complete annual NYS OER-mandated training.
• Federal funding supports this role.

Required Documentation

• Updated Resume
• Copy of Candidate Identification (Driver’s License, Green Card, Visa, Passport if applicable)
• Copies of professional certifications, degrees, or other documents supporting requested qualifications

GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits.