ServiceNow Tech Documentation SME

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Job Title:       ServiceNow Tech Documentation SME
Location:       Remote

Benefits:
Full Time
$140,000/annually - $180,000/annually
Medical & Dental
PTO

Job Summary:

Looking for a junior professional with some experience in UI Builder, having worked on one or two implementations, and who enjoys communication and collaboration. They have engineering and project management documentation that is highly technical, as well as technical writers who create user-friendly, simplified content. They are looking for someone who bridges the gap between these two areas—someone who can create materials that are technical but also demonstrate practical value by incorporating best practices and patterns, moving beyond just “properties and events.” 

The ideal candidate is familiar with UI Builder, has worked on configurable workspaces within a module, and has gained experience in the last five years. This person will collaborate with internal teams to develop documentation and enablement materials.

Key Responsibilities:

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. 

• Prepare all client-facing and internal deliverables that are technology-related 

• Work closely with engineering and product management to plan, create, and maintain user- 

• focused technical documentation for multiple product features or applications, in alignment with an established content strategy 

• Responsible for understanding our customers’ business and technical needs and relating them to the products we are developing 

• Develop and maintain strong working relationships with engineering, product and design team members 

• Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

Qualifications:

• 3-5 years of hands-on ServiceNow platform experience

• Proven technical and business process experience developing and delivering ServiceNow solutions in client environment

• Excellent written and verbal communication skills and experience creating and delivering documentation to communicate complex ideas and technical information clearly

• Technical knowledge of the NOW UX Framework components (UIB, Seismic, UXF, and Workspace)

• Experience with any of the product area workspaces: ITOM/ITAM/SPM/GRC

• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment

• Experience working with Agile methodologies

• Excellent interpersonal skills, customer-centric attitude and experience working with cross- functional teams and multi-level stakeholders